Track and Trace for businesses

It is now a legal requirement for all business to record all contact details of customers. Launching on 24 September 2020, the new NHS COVID-19 app will help businesses meet the new legal requirement to record the contact details of customers, visitors and staff on their premises.

The new COVID-19 app, means customers and visitors in England will be able to check-in on entry with their phone instead of filling out a check-in book or tool specific to a business. This will allow NHS Test and Trace to contact customers with public health advice should there be a COVID-19 outbreak.

Businesses who are already using their own QR system are being encouraged to switch to the NHS Test and Trace QR code. An alternative check-in method must be maintained to collect the contact details of those who don’t have the app, for example a handwritten register.

Once you have registered for your QR code, display the NHS QR code posters in a place that is visible on entry to the business. 

To get an official NHS QR code – go to https://www.gov.uk/create-coronavirus-qr-poster

Useful Documents
Guidance on what venues must display the official NHS QR code poster

Customer Logging Toolkit

Download a toolkit containing email signatures, web banners and posters.